Safety & Privacy Tips

Keep Your DIGAMS Account Secure

• Keep your username and password confidential. Never share your login credentials.
• Use strong, unique passwords and update them according to your facility's security requirements.
• Always sign out when you finish using DIGAMS on a shared computer.
• Lock your device when stepping away from your workstation.
• Access DIGAMS only through approved accounts and authorized devices.
• Report unfamiliar login activity or suspected unauthorized access to your facility administrator.
• Use multi-factor authentication if it is available and enabled for your account.

Protect Patient Information

• Access patient records only when required for your assigned responsibilities.
• Confirm patient identity before opening, editing, or submitting clinical information.
• Keep patient details, medical histories, diagnoses, and laboratory results confidential.
• Do not share patient records through personal messaging apps, email accounts, or unauthorized channels.
• Avoid displaying or discussing patient information where unauthorized individuals can see or hear it.
• Check that you have selected the correct patient before saving changes.
• Follow your facility's confidentiality and patient-data handling policies.

Maintain Accurate Clinical and Laboratory Records

• Confirm the correct patient and encounter before creating laboratory requests.
• Verify requested laboratory tests before submitting orders.
• Ensure patient and specimen identifiers match the corresponding laboratory request.
• Follow approved procedures when collecting, labeling, and handling specimens.
• Review laboratory results carefully before using them to guide clinical decisions.
• Escalate critical or unexpected laboratory findings according to your facility's clinical protocols.
• Correct inaccurate or incomplete records using approved procedures rather than creating duplicate records.
• Handle laboratory reports and diagnostic information confidentially.

Support Safe Medication Decisions

• Verify patient identity before documenting or processing medication-related activities.
• Review relevant patient history, allergies, and existing medications before treatment decisions.
• Confirm medication details, including drug, dose, route, and frequency, when applicable.
• Follow approved facility procedures when correcting medication records.
• Report suspected medication errors or discrepancies through the appropriate clinical channels.
• Remember that clinical decisions remain the responsibility of qualified healthcare professionals.

Use AI Recommendations Responsibly

• Treat AI-generated suggestions as decision-support information, not definitive clinical instructions.
• Review recommendations against the patient's clinical condition, medical history, and available evidence.
• Consider relevant treatment guidelines and facility protocols.
• Do not rely on AI outputs without appropriate professional review.
• Escalate uncertain, contradictory, or potentially unsafe recommendations.
• Report inaccurate or misleading AI-generated information through approved support channels.

Important notice: AI-supported features, where available, are intended to assist qualified healthcare professionals and do not replace clinical judgment.

Use Secure Devices and Connections

• Use trusted devices and approved networks when accessing DIGAMS.
• Keep your operating system, browser, and security software updated.
• Avoid accessing sensitive clinical information over unsecured public networks.
• Never leave an active DIGAMS session unattended.
• Report lost, stolen, or compromised devices that may have access to DIGAMS.
• If your facility uses supported offline or synchronization features, confirm that records have synchronized successfully.
• Avoid repeated submissions when a slow connection makes it unclear whether a request was completed.
• Report persistent connectivity or synchronization problems.

Report Safety and Security Concerns Promptly

Report the following issues to your facility administrator or designated support contact:

• Suspected unauthorized access to patient records.
• Lost or exposed patient information.
• Incorrect patient identification or record matching.
• Missing, inaccurate, or unexpected laboratory results.
• Suspected medication or clinical documentation errors.
• Suspicious account activity.
• Repeated system failures or synchronization problems.
• Potentially unsafe or inaccurate AI recommendations, where applicable.

Support Contact: support@digamsapp.com

Your Responsibility When Using DIGAMS

DIGAMS users are expected to protect patient confidentiality, maintain accurate healthcare records, and follow their facility's approved clinical and information-security procedures.

Patient and personal information must be handled in accordance with applicable data protection requirements, including Uganda's Data Protection and Privacy Act, 2019, where applicable.

Privacy Policy